Privacy Statement
Last updated: September 17, 2025
Sweet Home Punta Cana (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, and safeguard your data when you stay with us, book excursions, request transfers, laundry, or use any of our guest services through our website or in person.
1. Information We Collect
When you make a reservation or request services, we may collect:
- Personal details: name, email address, phone number, billing address.
- Booking details: check-in/check-out dates, number of guests, room type, excursion selections, transfer details (flight number, pickup time, number of passengers), and laundry service requests.
- Payment details: processed securely through third-party providers (we do not store full credit card numbers).
- Identification: passport, ID, or other government-issued documents when required by law for guest registration.
- Communication data: messages or inquiries sent by email, WhatsApp, website forms, or other channels.
2. How We Use Your Information
We use your information to:
- Manage, confirm, and personalize your booking (accommodation, excursions, transfers, laundry, and related services).
- Coordinate with third-party providers (e.g., excursion operators, transport companies) to fulfill your service requests.
- Process payments and security deposits.
- Communicate important information about your stay or booked services.
- Comply with legal obligations, such as guest registry requirements in the Dominican Republic.
3. Sharing of Information
We will never sell or trade your personal information. We may share it only with:
- Service providers strictly as needed (e.g., payment processors, excursion operators, transport companies, laundry partners) to complete your booking or request.
- Government authorities if legally required (e.g., immigration, police, or tax authorities in the Dominican Republic).
4. Data Security
We use reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or misuse.
5. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, and maintain business records.
6. Your Rights
Depending on your country of residence, you may have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your data.
- Request deletion of your data, unless retention is required by law.
7. Contact Us
If you have any questions about this Privacy Statement or how your data is handled, please contact us:
📧 info@sweethomepc.com
📍 Sweet Home Punta Cana, Dominican Republic
