Sweet Home Punta CanaSweet Home Punta Cana
Rules & Restrictions

When booking and staying at Sweet Home Punta Cana, guests agree to follow the following rules and restrictions:

1. Reservations & Payments

  • Reservations are confirmed only after payment is received.
  • A valid government-issued ID (passport or national ID) must be presented at check-in.
  • The number of guests per room must not exceed the maximum occupancy listed at the time of booking.
  • Guests must be 18 years or older. No minors are allowed.

2. Check-In & Check-Out

  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Early check-in or late check-out may be available upon request and subject to additional fees.

3. House Rules

  • No smoking inside the property. Designated outdoor smoking areas may be provided.
  • Pets are not allowed unless explicitly approved in writing before arrival.
  • Parties, loud music, or events are not permitted without prior approval.
  • Guests are expected to respect other residents in the residential complex.

4. Property Care & Damages

  • Guests are responsible for maintaining the property in good condition during their stay.
  • Any damage, missing items, or excessive cleaning required after check-out may result in additional charges.
  • Makeup or personal care products must not be used on white towels or linens. Makeup towels are provided for this purpose.

5. Security & Liability

  • Guests are responsible for their personal belongings. Sweet Home Punta Cana is not liable for lost or stolen items.
  • For safety reasons, only registered guests are allowed on the property. Visitors must be approved in advance.

6. Cancellations & Refunds

  • Reservations under USD $100: Cancellations made 72 hours or more before check-in will receive a full refund.
  • Reservations over USD $100: Cancellations must be made at least 7 days before check-in to qualify for a refund.
  • Cancellations made after these deadlines, same-day cancellations, or no-shows are non-refundable.

7. Compliance with Law

  • Guests must comply with all Dominican Republic laws, including residency registration requirements.
  • Any illegal activity is strictly prohibited and will result in immediate cancellation of the stay without refund.
    House Rules & Restrictions - Sweet Home Punta Cana